Shipping and Payment terms
All orders placed before 2pm on Monday to Friday will be posted to you the same working day. Orders placed outside these times will be processed on the next working day (excluding bank and public holidays). Working days are Monday to Friday.
We ship our products to UK. only.
Please make sure you provide an address where the delivery company can easily find you or your representative (e.g. a family member, the receptionist at your work, etc.).
When submitting your order you can leave a note with the specifics of the delivery (e.g. doorbell number, reception details, name of the person who will take the package, etc.)
If you experience any difficulties during delivery please call our logistics partner, Royal mail. Their customer service team will be able to provide details of the delivery using the tracking number you received in your confirmation email.
Royal Mail (UK) Tracked 48H
Delivery Fee: £1.90
Estimated delivery: 2-5 working days after dispatch
Royal Mail (UK) Tracked 24H
Delivery Fee: £3.60
Estimated delivery: 1-2 working days after dispatch
PICK-UP IN PERSON
Unfortunately, personal pick-up is currently not available at our headquarters or branches.
Thank you for your understanding.
Payment Terms and Conditons
PAYMENT WITH PAYLIKE (ONLINE PAYMENT WITH DEBIT / CREDIT CARD)
PAYLIKE is a service offering secure and comfortable online payment in our webshop. You can pay online without registering. All we need is your email address and the number, expiration date and CVC code of your payment card. We accept the following cards:
- MasterCard and Maestro
- Visa and Visa Electron
There is no additional fee charged for paying by credit card. For further information, please visit: paylike.io
PAYMENT WITH PAYPAL (ONLINE PAYMENT WITH YOUR PAYPAL ACCOUNT)
You can easily pay with your PayPal account only by clicking on the PayPal check out button.
There is no additional fee charged for paying by PayPal.
For further information, please visit: PayPal.com
Returns & Exchange policy
Returns / Exchanges
In the unlikely event that your item is incorrect, faulty or damaged on arrival, PangeaCase must be notified within 14 working days via email address provided below. Claims outside this period will not be accepted. Please message us to organise the item’s return and we will then either replace it or issue a full refund immediately (details of how to do this at the end).
At PangeaCase we want you to be happy with every purchase you make from us. We pride ourselves on the high quality of our products and our customer service. Occasionally though, we know you may want to return items because it isn’t what you expected, or you have simply changed your mind. For this reason PangeaCase offer the option to cancel and return the item within 14 working days from the day on which the item is delivered. This applies to all of our products. To cancel your purchase within the seven-working-day cooling-off period, please message us via email address provided at the end.
Once we have acknowledged the return please then package the item securely in the original packaging and send it to us within a maximum 30 days following the date that the item was delivered to you. On receipt of the returned item we will assess it and the money will be refunded. In this instance PangeaCase will refund the price paid for the item, additional services where requested by the customer (such as express delivery) will be excluded. We will not however refund the cost of the return postage. We would recommend you send items Recorded when returning them, as we are not responsible if the item is lost or damaged in the return post.
All our products come with a 3 months warranty that covers manufacturing defects only. This warranty excludes any damage caused by the user. Our guarantees refer to the quality, durability and relative fitness for purpose during the first 3 months after delivery. Guarantees will be invalidated if, in our opinion, product failure is caused by inappropriate or excessive use.
When returning an item, please ensure you contact us via email address provided below. This should include your full name, email address, delivery address, original order reference number and reason for return. Please exercise reasonable care and suitable cover when returning items as we are not responsible if the item is lost or damaged in the return post. If your item doesn’t arrive back to us we can not refund you.
How to Return
If you would like to return your item, first, please contact us at: firstname.lastname@example.org
Please include in your email:
- Your name
- Your order number
- Your reason for return
- If you would like a refund or exchange
Once received we will endeavor to get back to you within 24hrs (Monday to Friday)