Terms and Conditions

The following document outlines the terms and conditions for the PangeaCase.co.uk

Welcome to PangeaCase.co.uk. By accessing or using our website you are agreeing to comply with and be bound by the following terms and conditions of use which, together with our privacy policy, govern PangeaCase relationship with you. If you disagree with any part of these terms and conditions, please do not access or use our website.

eCanary LTD. refers to the owner of the PangeaCase.co.uk website, whose registered office is:
eCanary LTD. 9a, Wick Road Business Park, Wick Road, Burnham-On-Crouch, Essex, United Kingdom, CM0 8LT
Registered number: 12974602
Registered in England and Wales 

Customer Support information:
Opening hours: Monday to Friday 10am-18pm
Website: www.pangeacase.co.uk
Email: hello@pangeacase.co.uk
Mobile: 0743575150

Important disclaimer
Our warranty does not cover any repair or replacement costs for any damage to your product as a result of the use of any PangeaCase product.

Any new features or tools which are added to the current store shall also be subject to the Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

These terms and conditions and any other policies referred to in these terms and conditions (including any policies or documents to which a link is provided from these terms and conditions) (together “Terms”) apply to all orders submitted by you for our website. Please read the Terms carefully.

Please note that these Terms do not affect your statutory rights as a consumer. For more information on your statutory rights, contact your local Trading Standards Office or Citizens Advice Bureau.

Please save or print a copy of these Terms and Conditions for future reference.

References to “We” in the following information refers to PangeaCase as the context permits.


When an order has been placed on our website, a confirmation email is sent from the email address hello@pangeacase.co.uk with the subject “Your order [Order Number] has been confirmed”.

This email contains the order number, details of the product(s) ordered, details of the delivery service chosen, the payment method and the billing and shipping address(es).

If you have not received this confirmation email within 24 hours of placing your order, please contact us and our Customer Experience team will be able to help. If any order details are incorrect, please contact us ASAP but be aware that it is usually not possible for us to change any details for an existing order.

Please note that this email is an acknowledgement that PangeaCase has received your order and is not an acceptance of your order. Acceptance of your order and the formation of (a) a contract of sale for the products between PangeaCase and you and (b) a contract for delivery services between us and you, will only take place after the order has been submitted and payment has been received by PangeaCase.


All prices of our delivery services on the Website are stated in GBP, Shipping terms are associated with UK and include any applicable VAT or sales tax payable. Delivery charges will be calculated during the checkout process.

If the price of our product or delivery services is incorrect on our website, at its discretion PangeaCase will contact you and ask you whether you wish to proceed with the order at the correct price or cancel your order and notify you of such cancellation.

We will not be obliged to supply products or delivery services to you at an incorrect price. We reserve the right to refuse to fill any orders placed based on information that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding, shipping, pricing, payment terms, or the returns policy.

We may change the prices of our products or delivery services listed on our website at any time without notice. At our discretion, PangeaCase may offer a promotion to reduce or remove delivery charges. Without notice, this promotion may be revoked.

Please note that multiple discount codes cannot be combined for a single purchase. To redeem a discount, simply enter the code in the relevant field at checkout. It will calculate the discount


The individual cost of the products ordered and delivery service chosen will be itemised in the email confirmation sent to you following an order being placed.

All available payment methods are shown at checkout.

Upon receiving your order, your bank will carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.

When paying via PayPal, your order will not ship until money is cleared under the account. For PayPal e-checks, it may take 24 hours for this to be processed.

Please note that PangeaCase only accepts payment in GBP. If your credit/debit card or payment method is not denominated in the currency of your purchase indicated on the Website, the final price may be charged in the alternative currency of your card or account. The final price is calculated and charged by your card issuer or bank or payment method provider.

PangeaCase will not be responsible for any cost, expense, charge or other liability incurred or suffered by you as a result of your card issuer or payment method provider charging you in a currency other than the currency set out on the Website. Please check with your card issuer or bank or payment method provider for more information on such charges.

You confirm that the credit/debit card or payment method that is being used is yours and that all details you provide to us in respect thereof including, without limitation, name and address details are complete, correct and accurate. You further confirm that the credit/debit card or payment method is valid and the inputted payment details correct.

All credit/debit cardholders and any payment account holders are subject to validation checks and authorisation by the card issuer or payment method provider. If the issuer of your card refuses to authorise payment, we will not accept your order and we will not be liable for any delay or non-delivery of your order. We are not obliged to inform you of the reason for the refusal for security reasons.

We are not responsible for any additional charges or other amounts applied by your card issuer or bank or payment method provider as a result of our processing of your credit/debit card payment or other method of payment in accordance with your order.


We ship our products to UK only.

When ordering from our website, you will be offered our delivery service options once you reach the ‘Place Order’ section of the checkout process. We will use reasonable endeavours to ensure orders are sent to the delivery address that you have specified. PangeaCase Products cannot be held responsible if that delivery address is incorrect or incomplete. Please make sure the shipping information is completed accurately and fully to prevent any delivery delays.

If an item is returned to us due to incorrect shipping information, we will notify you that your order has been returned to us. Please note that additional charges may be implemented to resend an order if the address is incorrect or incomplete and the order has been dispatched from our warehouse. If your order has been returned to us due to incorrect shipping information or refusal, you will be given a choice of a refund (excluding the original shipping fee) or for your order to be reshipped. Please note you will be liable for the subsequent delivery costs.

Provided it has been accepted by us, your order will be processed according to your preferred delivery method from those offered at checkout for your selected shipping destination. Please note that our dispatch and delivery partners operate only on working days, and Express orders received after any specified cut-off͛ times on our website will be processed on the next working day.

If the products you have ordered are out of stock, we will send you an email to inform you about your order. At this point, at our discretion, we may offer an alternative product or you may wish to cancel your order for a full refund.

Orders will only be dispatched once full payment for all products and delivery services has been received by PangeaCase.

Your order will be packaged for shipment when all items are ready for shipment. In certain cases we may offer to split the order and send partial shipments. You will only be liable to pay for the shipping cost once and PangeaCase will pay for the delivery charge of the remainder of the split order.

PangeaCase will use all reasonable endeavours to ensure your items are delivered within the estimated delivery time, but PangeaCase offers no guarantee regarding delivery times, and is not liable for any delay in delivery.

PangeaCase shall remain liable for any damage to the product that occurs between the time that your order has been dispatched from our warehouse and the time at which we deliver your order to you. You must contact us immediately if there is any visible damage to your PangeaCase product(s) on arrival.

Please note that the estimated delivery time is not guaranteed. It does not take into account any possible delays caused by customs or any issue the courier may have with the parcel. Please contact us if you believe there is an issue with your order’s tracking and we will help to investigate wherever possible. We do our best to accurately estimate when items will be dispatched and/or delivered; however, these estimates are based on several factors over which we have no control. As such, time for dispatch and/or delivery shall not be of the essence of the contract and should be considered as a rough estimate only.


Once an order hits our systems, it can’t be edited. It’s also very rare that our warehouse can stop the shipping process once they have your details, but if you need us to cancel your order for any reason then please get in touch as soon as you can. We will try to prevent it from being shipped, but please be aware that this is not usually possible. If we do manage to stop your order being dispatched, you will be credited with a full refund within 72 hours.

This applies to the following circumstances: Changing the item or size; Delivery/billing address; Adding items to your order; Changing Shipping method.

If it is too late to cancel the order, you will need to contact us to follow our returns process.


Items purchased directly from our website can be returned to us for a refund, or exchanged for an item of equal value, within 30 days from the date of delivery. If your item was not purchased on our website, you should contact the seller directly for returns. Original shipping fees will not be refunded.

In order to return an item to us, contact us with your order number and details of the reason for the return. Please note that we will not accept unauthorised returns.

Please note if you are returning an item because you have changed your mind and no longer want it, the item must fulfil the following conditions. Note that if these conditions are not met, we may not accept the returned goods.

  • The item must not have been used, and must be in its original packaging with the entire contents in original condition.

We do not accept the return of any items which have been personalised, customised, modified or in any way made bespoke for you.

Upon our receipt of the returned item, we will contact you to confirm the next steps regarding refund or exchange. Our Customer Experience team will inform you when the returned order has been received by us and your exchange or refund has been processed.

Please note that we do not cover any return shipping costs. Original shipping and handling fees are also non-refundable.

We recommend that you choose a mailing option with tracking for the return package, as well as compensation for lost or damaged goods for higher value items. If the package does not reach us, we will not be able to issue any refund or exchange. We are not liable for lost or stolen packages during the return transit. For international returns, we are not responsible for paying customs charges, which may include, but are not limited to, taxes and brokerage fees.

Please ensure that all returns are securely wrapped and packaged. We cannot be held responsible for any units which have been damaged in transit.


The goal and established policy at PangeaCase is to provide our customers with high quality products that meet and exceed all consumer requirements and expectations in their design, manufacture and delivery. We have tested our cases in a wide variety of everyday and extreme scenarios to assure high standards of performance and protection. However, this does not guarantee (and must not be read as a guarantee) that our cases will protect your phone in every scenario – particularly scenarios more rigorous than normal, everyday use. Our cases do not make your phone indestructible.

Except as expressly set forth by the warranties provided here, PangeaCase makes no other express or implied warranties of any kind whatsoever with respect to the product in terms of particular purpose, design, merchantability, condition, quality, or performance of the product.

PangeaCase will not be liable for any indirect, incidental or consequential losses arising from the use of PangeaCase products. The entire liability of PangeaCase and any of its suppliers shall be limited to the amount actually paid by you for the product.

If you receive damaged goods or an incorrect order, please contact us within 24 hours of receipt of goods. Our dedicated team will use reasonable endeavours to respond within 72 hours. In order to process a refund or replacement, we require a full description of the problem and photographic evidence.

In the event of receiving damaged goods, we may request that you return the item back to us for further investigation. The item(s) must be sufficiently packaged to avoid any possible further damage. Should we request you to return the item back to us, please email a photograph of the postage receipt to us. We recommend that you choose a mailing option with tracking for the return package. If the package does not reach us, we will not be able to issue any refund or exchange. We are not liable for lost or stolen packages during the return transit. Under these circumstances, we will reimburse you for this postage charge via PayPal only.

In the event of an incorrect order, please provide full details of the incorrect item and photographic evidence. If the claim is upheld, we will arrange for the correct order to be shipped via a tracked service. If you received a damaged or incorrect order, you will not be liable for the re-shipping costs. Please note that PangeaCase cannot always guarantee a direct replacement, for example if the item is out-of-stock, however similar products or upgrades will be offered at PangeaCase discretion.


All PangeaCase products come with a 3 months Warranty.

Please check the quality of the items when they arrive and contact us, immediately if you have any concerns.

If you have a concern about your PangeaCase purchase, please contact our Customer Experience Team. For any Warranty claims, you will need to include high-resolution photos clearly showing the defect. If your complaint is deemed to be valid, we will then replace the item at no charge, with a new product of the same model and style.

This warranty relates to defects in material or workmanship. It does not cover any problem or damage to an item that is caused by or originates from:

  • Installation failures
  • Daily wear-and-tear *
  • Drops and falls
  • Liquid damage
  • Intentional modifications
  • Items not manufactured by us
  • Items not sold by us or our authorised resellers
  • Misuse or mishandling of the product
  • Theft or loss of the product

* Please note that the natural yellowing of clear cases over time is classified as daily wear-and-tear and not a material defect. 

PangeaCase reserves the right at any time, at its sole discretion, without liability to you or any third party, to modify, suspend or terminate this warranty.

Promotional items (those sent to you for the purpose of carrying out reviews, videos, etc.) are not covered by this warranty.


We continually strive to improve, and we value our customers  views to help us ensure our products and services are consistently exceeding expectations. When something goes wrong, we need you to tell us about it. We aim to handle complaints quickly, effectively and in a fair way. Complaints can be submitted by contacting our Customer Experience team. Please provide full details of the issue you have experienced. If your complaint is due to a product defect, please include relevant images and a full description.

We aim to respond to your complaint within 72 hours of receiving the email and your assigned team member will contact you to help resolve the issue. We aim to fully resolve any complaints within 5 working days with the best possible outcome. Once the complaint has been resolved we will close the email ‘ticket’, but if you feel it necessary to re-open it, simply respond to the same email thread and we will continue to provide necessary assistance.

We are always looking to enhance our service and products, and welcome any suggestions that you may have to help us continually improve.


PangeaCase All rights reserved. eCanaray LTD registered company in the UK.
Registered number: 1297460, eCanary LTD. 9a, Wick Road Business Park, Wick Road, Burnham-On-Crouch, Essex, United Kingdom, CM0 8LT

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